Terms and Conditions

Welcome to Cloud None. These Terms and Conditions (“Terms”) govern your use of our website, www.cloudnone.com.au, and any purchases you make from our store. By using our website or purchasing products from us, you agree to comply with these Terms. Please read them carefully before using the site or placing an order.

1. General

By accessing or using the Cloud None website, you confirm that you are at least 18 years old or have the legal capacity to enter into binding contracts. If you do not agree with these Terms, you must stop using the website immediately.

2. Products

Cloud None specializes in nicotine-free disposable vapes. All products listed on our site are intended solely for personal use and are not meant for resale. We make every effort to display our products as accurately as possible. However, we do not guarantee that the descriptions, images, or other content are completely free from errors, inaccuracies, or omissions.

3. Orders and Payments

• Order Acceptance: Once you place an order, you will receive a confirmation email. However, we reserve the right to refuse or cancel any order for reasons such as product availability, inaccuracies in product or pricing information, or suspected fraudulent activity.
• Pricing: All prices are in Australian Dollars (AUD) and are subject to change without notice. We reserve the right to adjust prices due to errors, changes in market conditions, or other factors.
• Payment: We accept payments through secure third-party payment processors. By providing payment details, you authorize us to charge the total amount of your order, including any applicable taxes and shipping fees.

4. Shipping and Delivery

We offer shipping to various locations. Estimated delivery times will be provided at checkout. Please note:

• Shipping times may vary depending on your location and product availability.
• We are not responsible for delays or losses caused by third-party carriers.
• You are responsible for providing accurate shipping information. Incorrect details may result in additional charges or delays.

5. Returns and Refunds

We stand behind the quality of our products. If you are not satisfied with your purchase, you may request a return or exchange under the following conditions:

• Eligibility: Returns or exchanges must be requested within 14 days of receiving the product. The product must be unused, in its original packaging, and in the same condition as when it was received.
• Non-Returnable Items: Due to hygiene and safety reasons, opened or used disposable vapes cannot be returned.
• Process: To request a return or exchange, please contact us at [email protected]. Once approved, we will provide instructions on how to return the item.
• Refunds: Refunds will be issued in the original payment method once we receive and inspect the returned item.

6. Intellectual Property

All content on the Cloud None website, including but not limited to text, graphics, logos, images, and product descriptions, is the property of Cloud None or its content providers and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use or reproduction of any content is prohibited.

7. Limitation of Liability

To the maximum extent permitted by law, Cloud None shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising out of or related to these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

9. Changes to the Terms

Cloud None reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the website. Continued use of the website after such changes indicates your acceptance of the new Terms.

10. Contact Information

If you have any questions about these Terms or your use of our website, please contact us at: Cloud None Email: [email protected] Sydney, Australia